FAQ
Product Origins
Koncent Australia deals exclusively in products designed in Japan and when possible made there. A small part of the product range is manufactured in other parts of Asia.
Product Disclaimer
Koncent attempts to display all products images in particular colours as accurately as is possible. We cannot, however, guarantee that small variations do not occur.
Shipping & Delivery
Overseas shipping is available with tracking.
In Australia we ship with Australia Post or private courier. We endeavor to ship in a timely fashion within 72 business hours of receipt of an order, there can be small delays related to packing, public holidays and other matters out of our control.(business hours excludes weekends, public holidays and Monday as we are closed) If you have special needs please let us know. Shipping rates are calculated on Australia Post's standard weight rates.
KONCENT will confirm receipt of an order via email.
If you wish to discuss alternate shipping methods and insurance please contact us at: info@koncent.com.au
KONCENT recommends Australia Post's "PARCEL LOCKERS" as an option if home delivery via the regular postal service is inconvenient. Please see this link for further details
http://auspost.com.au/parcels-mail/parcel-lockers.html
Returns Policy
Our returns policy is governed by consumer legislation in the State of Victoria, Commonwealth of Australia. Please see the Consumer Affairs website for details: http://www.consumer.vic.gov.au/shopping
Prior to shipping, goods are inspected carefully. If by chance you receive a defective product we will replace it, subject to the laws of the State of Victoria. Please contact us within 48 hours of receipt of the product at: info@koncent.com.au to discuss your claim. Please send relevant photos.
A change of mind does not entitle you to a refund under consumer law.
Payment
All payments are made by credit or debit card using PAYPAL's secure online site that protects your personal details. There are no hidden charges other than the price of the product that includes GST plus shipping costs.
We will also consider payments directly into our account on a case by case basis. Please contact us at: info@koncent.com.au with your name and contact details.
Copyright
All images and text used on this website are the property of KONCENT . None of these can be used without our express permission.